1. Return & Refund Policy

Return of product (not applicable to warranty returns which are subject to our standard warranty terms and conditions) will solely be accepted at the Company’s discretion and within a maximum period of 30 days from invoice date.  Buyer will be responsible for any additional courier / delivery charges back to the seller.

The original invoice document must be produced, and any accepted returns will be subject to a 10% handling fee. Refunds will be processed within 7 (seven) working days of approval and refunds can only be made to the same party as per the original invoice.

You can always contact us for any return question at [email protected] 

Warranty Terms & Conditions

GENERAL TERMS AND CONDITIONS

1. The warranty is against manufacturing and material defects.
2. The warranty does not make provision for products used in incorrect applications.
3. The warranty covers the repair or replacement of the defective battery with an equivalent new battery
4. This warranty does not in any way cover personal loss or damage owing to hidden defects.
5. Before validating the warranty, Our supplier will recharge and test the battery according to standard operating procedures.
6. Should there be any doubt as to the validity of a claim, then a full teardown analysis will be conducted on the battery and the outcome will be communicated to the customer.
7. A full report will be completed for each claim.
8. THERE WILL BE NO CLAIM IF THE ORIGINAL PURCHASE DOCUMENTS, IE. INVOICE AND PROOF OF DELIVERY ARE NOT PRODUCED.

EXCLUSIONS TO WARRANTY

1. DISCHARGED BATTERIES

A reasonable time must be allowed to recharge the battery in order that it may be tested. Should a teardown reveal the presence of “white” sulphation – the obvious result from inadequate charging, the claim will be disallowed.

2. EMPTY/ DRY BATTERIES

The following reasons explain why a battery may lose electrolyte.
2.1 A hole or crack in the casing through which the electrolyte may leak out. (wet batteries)
2.2 Overvoltage during the charge process either by the regulator failing on the alternator or by using an unregulated battery charger.
2.3 If a battery has been left discharged for a long period of time, the sulphation process inhibits the charge process. It causes a build-up of heat as a result of high resistance. This causes the battery to gas and results in the subsequent loss of electrolyte through the breather, which is calibrated to allow the gas to escape and to prevent the battery from exploding. In some instances, should the charge rate be too high, then the condensation chamber might not have the capacity to process the high volume of hydrogen and oxygen and the battery can explode.

The Correct parameters for charging automotive batteries with a vehicle alternator:
12 VOLT: 13.8 – 14.3 volts

24 VOLT: 27.6 – 28.6 volts
*Anything outside of these parameters is abnormal and must be checked

Most modern battery chargers are micro-processor controlled, are very simple to use, are safe to be left connected to the battery for long periods of time and are inexpensive.
The use of Automatic, “intelligent” battery chargers is strongly recommended, especially on sealed batteries and will in fact enhance the life of a battery with regular use.

3. BATTERIES ON PERMANENT CHARGE

3.1. With a constant load on the battery

When a battery charger is connected permanently to a battery, (e.g. UPS, standby radio, electric fence, security alarm system etc … with a constant load), then only a CONSTANT VOLTAGE CHARGER can be used. If not, the battery will lose electrolyte due to gassing.

When a multi-stage charger is used in this application, then the POWER SUPPLY MODE must be selected (13.6 – 13.8 volts) If there is no option for power supply mode (13.6 – 13.8 volts) DO NOT USE THIS CHARGER

3.2. With no load on the battery
Multi-stage Intelligent chargers may be left permanently connected to a battery (Without a load on the battery e.g. car, boat, caravan) so long as it has a float mode (13.6 – 13.8 volts)

4. UNREGULATED CHARGERS

This type of charger MAY be a potential danger to batteries, especially sealed maintenance free batteries.
This type of charger should only be used for short periods of time (E.G. overnight – and then removed from the battery.)

MICROPROCESSOR CONTROLLED BATTERY CHARGERS ARE STRONGLY RECOMMENDED FOR ALL TYPES OF BATTERIES.
They are inexpensive and enhance battery life.
When using microprocessor type battery chargers, be aware that the following charging voltages apply in the equalisation and absorption stage of charging. Should the correct voltages as stipulated below not be used, this could result in: 

a) Undercharging of the battery
b) Overcharging of the battery

CHOOSING THE CORRECT BATTERY ALGORITHM

All battery warranties are subject to verification that batteries were charged utilising battery chargers, set up with the correct charging algorithm corresponding to the battery technologies.

• Flooded sealed calcium batteries – 15.8 volts
• AGM (Absorbed Glass Mat) batteries – 14.7 volts
• GEL batteries – 14.4 volts
• FLOAT VOLTAGE for all the above – 13.6 volts/ 13.8 volts
• WATER LOSS – is a major disadvantage of unregulated battery chargers.
• LITHIUM ION – Lithium Ion mode should be selected on charger
• TUBULAR FLOODED – Subject to correct commissioning parameters as portrayed in Discover commissioning document

5. DAMAGED CASINGS AND BROKEN TERMINALS

Physical damage in any way to the battery is not a factory fault.

• Always check that terminals are tight. Loose terminals are a common problem which cause arcing or flashing and result in the terminal or post being burned off.

• When a vehicle is being jump started with jumper cables. Ensure that connections are tight and safe.
• When attaching cables to the terminals, do not over tighten. When using the thread type terminal, the maximum torque permissible is 18 – 20 Newton metres.
• Numerous start attempts in a short period of time also have the potential to burn terminals off. As the battery voltage drops the amperage to the starter increases. This may have two effects:
  • Burning of field coils in the starter motor as a result of dragging due to low voltage.
  • Burning off the battery terminals as a result of high amperage due to low voltage. Repeated start attempts at low voltage (high current) cause the terminals to heat up and then eventually to burn off.
• When connecting battery cables to a thread type terminal e.g. 674S under no circumstances should a metal washer be located between the cable terminal / lug and the lead contact pad of the battery.

6. THREADED POST BATTERIES

It is essential that no washer or spacer is placed on the lead contact – pad surface.
The Vehicle or UPS/Inverter ring terminal must make direct contact with the lead surface, otherwise damage that is not covered by warranty will occur.

Any battery that has discoloured binding posts or obvious melting of the terminal surrounds, due to bad connection, improper tightening of nuts, incorrect thread nut or poor surface contact will not be accepted as a warranty as this is user damage.

If the battery terminal is coated with non-conductive automotive grease (This forms an insulating layer between the post and terminal which prevents proper charging and cranking or discharging,this will not be deemed a warranty.

If old cables have been used in a standby or UPS type application and have been improperly cleaned,  the green deposit that builds up from previous corrosion may cause an insulating layer, thereby damaging the battery.

7. APPLICATIONS FOR WHICH THE BATTERY WAS NOT INTENDED

This has special relevance to cyclic applications. Automotive batteries are not designed to be deeply discharged and recharged repeatedly. Only genuine deep cycle / traction batteries should be used for this type of application.

If during a teardown procedure it is discovered that the grids have shed active material, then this is a clear sign of cyclic use.

If we conduct a teardown and discover that there is a prevalence of “Mossing” (the build-up of shed, active material on the top of the grids), this indicates severe cycling and in an environment of excessive heat.

ENERGIZER/ ENERTEC sealed Calcium batteries are designed to operate in a temperature range of -18° to +52° Celsius with the relevant voltage control. Use outside of this specified range is abuse.

Start attempts should not reduce the battery by more than 5 – 10% DOD (Depth of discharge). As the claims process is conducted in a professional manner, the findings of staff will be final and binding.

Battery Deals excludes all liability for damage, loss or injured, and shall not be held liable for any damages, losses, injury, expenses or costs ( whether direct, indirect or consequential, incidental or of any other nature ) howsoever suffered and by whomsoever suffered which may arise out of, or relate to the use or inability to use the product/s.

The warranty is limited to the cost of the product only and excludes any transport, handling or incidental costs that may arise. 

Once the warranty form has been returned to us after being filled out in full, then Our supplier will assess the claim and adjudicate its findings. Any warranties issued by the dealer without the correct procedure having been followed, will automatically exempt Battery Deals from any claims whatsoever in respect of the said claims.

It is the responsibility of the Dealer to ensure that claims are submitted timeously and that batteries are tested and assessed as soon as possible.

Discharged batteries must be recharged as soon as is feasibly possible. The resultant effects of not recharging timeously or leaving discharged batteries for long periods of time in a discharged state will result in severe sulphation and premature failure